Most systems we take on were installed perfectly competently. Companies move on, priorities change and premises outgrow what they were given. Our job is to tell you what condition your system is in today and keep it working from here — not to run down the people who put it in.
Almost nobody changes provider because of a dramatic falling-out. It is far more often one of these, left to drift for a couple of years.
The system was installed, signed off and never seen again. No service visits, no checks, and no way of knowing whether it still records anything.
The installer has moved on, wound down, or simply has bigger customers now. Calls take days, or are not returned at all.
The company that fitted it is off the Rock, so every visit is a scheduling exercise and an urgent fault is anything but urgent.
The premises changed, the business grew, or the system was specified for a smaller operation than the one you run now.
We work with mainstream equipment across the common makes, and we are used to sites where three different companies have added something over the years. Where a system is locked to a proprietary platform we will find that during the survey and tell you plainly what it limits.
Once a system is on our books it is covered by the same planned maintenance as anything we installed ourselves — the same checks, the same reports, the same response.
Almost never. A great many systems we inherit need cleaning, configuring and a few parts rather than replacing. We will tell you honestly what is worth keeping — including when the honest answer is that the equipment has reached the end of its life.
Generally not for maintenance. The equipment is yours. Where a system is locked to a provider’s proprietary platform or monitoring contract we will identify that during the assessment and explain what it means before you commit to anything.
Then stay in it until it ends — we are not going to advise you to breach an agreement. Have the assessment now, understand what you have, and use it to decide when the contract comes up for renewal.
Nothing, and there is no obligation attached. We would rather look at a system and tell you it is in decent shape than sell you something you do not need — that is generally how we end up maintaining it later.
We will say so, explain why, and price the alternative so you can compare. You are under no obligation to use us for the replacement, and the written assessment is yours regardless.
Tell us roughly what is installed and where. We will arrange a visit, test what is there and put the findings in writing — free, and with nothing to sign at the end of it.
