FortifySecuring what matters
FREQUENTLY ASKED QUESTIONS

Your security questions, answered plainly.

The 42 questions we get asked most — about CCTV, alarms, fire systems, access control, maintenance and what happens after we've fitted it.

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GeneralCCTVIntruder AlarmsFire ProtectionAccess ControlMaintenanceSupport & WarrantyPrivacy & SecuritySmart Integration

General

Who we are, what we do and how we work.

What services does Fortify Security Systems provide?

Fortify Security Systems specialises in the design, installation and maintenance of CCTV systems, intruder alarms, fire alarm systems, access control, video intercoms and security monitoring for residential and commercial properties across Gibraltar.

Do you offer free site surveys?

Yes. We provide free, no-obligation site surveys where one of our engineers will assess your property, discuss your requirements and recommend the most suitable security solution.

Which areas do you cover?

We install and maintain security systems throughout Gibraltar. If you have a project outside Gibraltar, please contact us to discuss your requirements.

Are your engineers fully qualified?

Yes. Our engineers have extensive experience installing and maintaining security systems using industry-leading equipment and best practices.

CCTV

Cameras, recording, remote viewing and upgrades.

How much does a CCTV system cost?

The cost depends on several factors, including the number of cameras, property size, recording requirements and camera specification. We offer systems to suit a wide range of budgets and provide free quotations.

Can I watch my cameras while I’m away from Gibraltar?

Yes. All of our CCTV systems can be viewed securely from anywhere in the world using a smartphone, tablet or computer — so you can check on your premises whether you’re at home, at another site or overseas.

Can more than one person access the cameras?

Absolutely. Multiple family members or authorised staff can be granted secure access to live and recorded footage.

Do your cameras record at night?

Yes. We install high-quality day and night cameras with excellent low-light performance. Many systems also feature full-colour night vision.

Will CCTV work if the internet goes down?

Yes. Your cameras will continue recording locally even if your internet connection is unavailable. Remote viewing will resume automatically once the connection is restored.

How long are recordings kept?

This depends on the size of the hard drive, the number of cameras and recording settings. Most systems retain footage for between 14 and 60 days.

Can CCTV help reduce insurance premiums?

Some insurance providers may offer discounts for professionally installed security systems. We recommend checking with your insurer.

Can you install cameras in apartment buildings?

Yes. We regularly install CCTV systems in apartments, communal areas, offices, retail premises and industrial buildings.

Can you upgrade my existing CCTV system?

Yes. We can often upgrade existing systems without replacing everything, depending on the equipment currently installed.

Can you take over an existing CCTV system?

Yes. If your current installer is no longer available, we can inspect your system, assess its condition and provide ongoing support and maintenance.

Do I need a subscription to use Hikvision CCTV?

No. Hikvision systems do not require a monthly subscription to access live or recorded footage. Once installed, you own the system outright.

Intruder Alarms

Detection, notifications and staying online in a power cut.

How do intruder alarms work?

Intruder alarms monitor your property using door contacts, motion detectors and other sensors. If an intrusion is detected, the alarm activates immediately and can send notifications directly to your smartphone.

Can I arm and disarm my alarm remotely?

Yes. Compatible alarm systems allow you to arm, disarm and monitor your system using a secure mobile app.

What happens if there is a power cut?

Our alarm systems include battery backup, allowing them to continue operating during power outages.

Do alarm systems work without internet?

Yes. The alarm will continue protecting your property locally. We can also install optional 4G backup communication for additional resilience.

Are your alarms pet friendly?

Yes. We can install pet-friendly motion detectors that reduce false alarms caused by domestic pets.

Can I receive notifications on my phone?

Yes. You’ll receive instant alerts whenever your alarm is armed, disarmed or triggered.

Can alarms be connected to CCTV?

Yes. We can integrate CCTV and intruder alarms so you can quickly verify alarm activations using live video.

Fire Protection

Fire alarm systems, servicing and emergency lighting.

Do you install fire alarm systems?

Yes. We supply and install fire alarm systems for homes, offices, retail premises and commercial buildings.

Can you maintain existing fire alarm systems?

Yes. We offer regular servicing and maintenance to ensure your fire alarm system remains compliant and fully operational.

Do you provide emergency lighting maintenance?

Yes. We can inspect, test and maintain emergency lighting systems as part of your fire safety requirements.

Access Control

Door control, temporary codes and audit trails.

Can I control doors using my phone?

Yes. Depending on the system, you can unlock doors remotely and manage users using a secure mobile application.

Can I issue temporary access codes?

Yes. Temporary PIN codes or access credentials can be created for contractors, cleaners, guests or Airbnb visitors.

Can access control systems record who entered?

Yes. Every event is logged, providing a complete audit trail of who accessed the building and when.

Maintenance

Service plans, what a visit covers and how often you need one.

Do you offer maintenance contracts?

Yes. We offer flexible maintenance plans for both residential and commercial customers, covering CCTV, alarms and other security systems.

What is included in a maintenance visit?

A maintenance visit may include:

  • Cleaning camera lenses
  • Checking recording equipment
  • Testing alarm sensors
  • Battery health checks
  • Firmware updates
  • Network connectivity testing
  • Remote viewing verification
  • Inspection of cabling and equipment
  • General system health check
Can you repair systems installed by another company?

Yes. We regularly repair and maintain systems originally installed by other providers.

How often should my system be serviced?

We recommend annual servicing for residential properties and at least annual, or more frequent depending on the environment and regulations, for commercial premises.

Support & Warranty

Guarantees, call-outs, lead times and aftercare.

What warranty do you provide?

All new installations include a manufacturer’s warranty on equipment, together with our installation workmanship guarantee. Optional maintenance plans also provide ongoing preventative support.

Do you provide emergency call-outs?

Yes. Existing customers can contact us for emergency assistance should their security system develop a fault.

How quickly can you install a new system?

Most residential installations can be completed within one day. Larger commercial installations are scheduled according to the project scope.

Can you provide support after installation?

Absolutely. We pride ourselves on providing long-term local support and are always available to assist with technical issues, upgrades or future expansion.

Privacy & Security

Who can see your footage, and who owns the kit.

Who can see my CCTV footage?

Only authorised users that you grant access to can view your cameras. Your recordings remain stored securely on your own system.

Is my remote access secure?

Yes. We configure all systems using secure encrypted connections and follow best practices to protect your account and devices.

Do I own the equipment after installation?

Yes. Once installed and paid for, the equipment is entirely yours with no hidden ownership or rental agreements.

Smart Integration

Bringing cameras, alarms and doors into one system.

Can my CCTV and alarm work together?

Yes. We can integrate CCTV, alarms, video intercoms and access control into a single, easy-to-use ecosystem.

Can I receive alerts when someone approaches my property?

Yes. Modern AI-enabled cameras can notify you when a person or vehicle enters selected areas while helping to reduce false alerts.

Can you expand my system in the future?

Yes. All of our installations are designed with future expansion in mind, allowing you to add cameras, sensors or doors as your requirements grow.

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