Report a fault or ask for a document the way you always have — email hello@fortify.gi or call your usual contact. CCTV footage can be requested now at Request CCTV footage.
We started from the questions we actually get asked — where is my certificate, what camera is that, when were we last serviced — and built the list from there.
Report a fault without picking up the phone, and see exactly where it stands — logged, assigned, engineer on the way, or closed. Every ticket keeps its history, so you can look back at what happened and when.
Commissioning certificates, handover packs, O&M manuals, warranty paperwork, risk assessments and past quotes — filed against your site instead of buried in an email thread from three years ago.
Every device we have installed or taken on: make, model, serial number, where it is fitted, when it went in, and when the warranty runs out. Useful for insurance, and for knowing what you actually own.
A dated record of every visit — what was checked, what was replaced, what the engineer recommended. The evidence you need when a claim or an audit asks whether the system was maintained.
Submit a CCTV release request and follow it through verification, authorisation and handover against its reference number, instead of chasing us for an update.
When your next service visit is due, what it covers, and which contract it falls under — with a reminder before it comes round rather than after it has slipped.
Keep the list of who we should call, and in what order, up to date yourself. Out-of-hours response is only as good as the phone number we hold for you.
For monitored sites, a record of activations and how each one was resolved — so a pattern of false alarms becomes visible before it becomes expensive.
The portal will show your sites to your people. No footage is stored in it, and access is per-site rather than per-company where a landlord and a tenant both need a view.
Access comes with a maintenance or monitoring agreement. If we installed your system but do not maintain it, talk to us — we can usually take it on after a survey.
Most of this gets used standing in front of a panel or a camera. It has to work on the handset in your pocket, and it will.
