Installing a security system is an important investment in protecting your home, business and the people inside it. But installation is only the beginning. CCTV cameras, recording equipment and intruder alarm systems operate around the clock. Over time, camera lenses become dirty, batteries deteriorate, connections can develop faults, camera positions can change and software requires updating.
At Fortify Security Systems, we believe a security system should be maintained to the same professional standard as it was installed. That's why we're introducing our new range of Fortify Security Maintenance Plans, designed specifically for homes and businesses across Gibraltar.
Why Does Security System Maintenance Matter?
It's easy to assume a security system is working simply because the cameras are visible or the alarm keypad lights up. Unfortunately, some problems only become apparent when you actually need the system. A camera may have stopped recording. A hard drive could be developing a fault. Remote viewing may no longer be working. An alarm detector battery could be running low. A camera lens may have become dirty enough to significantly reduce image quality. Regular preventative maintenance allows these issues to be identified and addressed before they compromise your security.
Our New Maintenance Plans
We've developed four dedicated maintenance plans covering residential and commercial CCTV and intruder alarm systems.
Fortify Home CCTV Care
Designed for homeowners who want confidence that their CCTV system continues to operate correctly. Maintenance can include checking camera image quality and positioning, cleaning camera lenses and housings, verifying recording and playback, checking NVR and hard drive health, testing remote viewing, inspecting connections and carrying out supported firmware updates.
Fortify Home Alarm Care
Your intruder alarm needs to be ready every time you leave your property or go to bed. Home Alarm Care provides preventative maintenance for your alarm system, including testing detectors and door contacts, checking sounders and keypads, inspecting battery health, verifying communications and app connectivity, and checking the overall condition of the system.
Fortify Business CCTV Protect
Businesses often rely heavily on CCTV for security, incident investigation and protection of their premises. Business CCTV Protect provides professional preventative maintenance of commercial CCTV installations. Cameras, recording equipment, storage, connectivity, remote access and overall system performance can all be inspected as part of the service. Where we identify potential problems, we'll provide clear recommendations so they can be addressed before they develop into more serious faults.
Fortify Business Alarm Protect
Commercial alarm systems protect premises, equipment, stock and other valuable assets when businesses are unattended. Business Alarm Protect provides scheduled maintenance of your intruder alarm system, including detector testing, battery checks, sounder testing, communication checks, system health inspections and supported firmware updates.
More Than Just a Visual Inspection
Our maintenance visits aren't simply about looking at the equipment and confirming that it's switched on. Depending on the system and maintenance plan, our engineers can check areas including:
- Camera image quality and positioning
- Camera lens and housing cleanliness
- Recording and playback
- NVR/DVR operation
- Surveillance hard drive health
- Alarm detectors and contacts
- External and internal sounders
- Battery condition
- Remote viewing and mobile applications
- Network and internet connectivity
- System date and time
- Firmware and software versions
- Cabling and physical connections
- Overall system condition
Minor adjustments can also be carried out during scheduled maintenance where appropriate.
We Can Maintain Existing Systems Too
Your security system doesn't necessarily need to have been installed by Fortify. If you already have CCTV or an intruder alarm installed by another provider, we can assess the existing installation and determine whether we're able to take over its ongoing maintenance. This can be particularly useful for older systems where the original installer is no longer available or where a business or homeowner simply wants a new company to look after their security.
Maintenance Reports and Recommendations
Following scheduled maintenance, we can provide a record of the checks carried out together with any recommendations identified by our engineers. This creates a useful maintenance history for the property and helps customers make informed decisions about repairs, upgrades or future replacement of ageing equipment. For businesses in particular, maintaining a documented record of security system servicing can also form an important part of good facilities and security management.
Prevention Is Better Than Discovering a Fault Too Late
The worst time to discover that a CCTV camera wasn't recording is after an incident. Likewise, you don't want to discover that an alarm detector, battery or communication connection has failed when you actually need the system to respond. Preventative maintenance is about identifying these problems earlier and keeping your security equipment performing as intended.
Protect Your Investment with Fortify
Whether you have a small residential CCTV installation or security systems protecting a commercial property, Fortify can provide ongoing professional support. Our four new maintenance plans are:
- Fortify Home CCTV Care
- Fortify Home Alarm Care
- Fortify Business CCTV Protect
- Fortify Business Alarm Protect
If you're interested in placing your existing security system under a Fortify maintenance plan, or you'd like us to assess its current condition first, get in touch with our team.